Shipping Policy

Shipping Policy – Sophie Rose Boutique

Order Processing

Each order is handled with care to ensure quality and precision.

  • Please allow 1–3 business days for processing before dispatch.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

  • Standard delivery typically takes 5–15 business days, depending on your location.
  • We work with trusted carriers to ensure your order reaches you safely and promptly.
  • Once your order is dispatched, you will receive an email with tracking information.

Shipping Fees

We are pleased to offer complimentary shipping on all orders, with no minimum purchase required. Every package is delivered directly to your door at no extra cost.

Order Placement

  1. Select your desired items and add them to your shopping cart.
  2. Proceed to checkout and carefully review your shipping details.
  3. Choose your preferred payment method — all transactions are processed securely through SSL encryption.
  4. Once your order is complete, you will receive a confirmation email for your records.

Delays & Availability

Please note that delivery times may vary slightly during peak seasons or due to unforeseen global shipping delays.
Our team is committed to ensuring your order arrives as swiftly as possible and will keep you informed every step of the way.

Customer Care

For personalized assistance or urgent delivery requests, please contact our Customer Care team at sophieroseboutique@outlook.com.
We are always happy to help!

Shipping Insurance (Optional)

For extra peace of mind, we offer Shipping Insurance to protect your order against:

Lost Packages:
If your order is lost in transit, we will send a free replacement immediately.

Damaged Packages:
If your package arrives damaged or opened, we will replace affected items at no additional cost.

How It Works:

  1. Add Shipping Insurance at checkout.
  2. Contact our support team within 7 days of delivery (or expected delivery) if there is an issue.
  3. Provide a photo (for damaged items) or tracking info (for lost items).
  4. We will approve your claim and ship a replacement immediately.

Not Covered:

  • Incorrect or incomplete shipping addresses entered by the customer
  • Packages marked as delivered but taken by a third party
  • Delays caused by customs or the carrier